Inside Sales Administrator

Position:          Inside Sales Administrator

Bay Area Compliance Laboratories, Corp. (BACL) is a global service leader in testing, consulting, certification and regulatory approvals management firm. We provide services in the areas of:  Electromagnetic Interference (EMI), Electromagnetic Compatibility (EMC), Radio Communications, Telecommunications, Product Safety, Lighting and Energy Efficiency.

Essential Duties and Responsibilities 

  • Maintaining existing customer accounts to ensure customer satisfaction with prompt and courteous service.
  • Answering customer inquiries; providing guidance to current customers and potential customers on regulatory requirements.
  • Acting as a primary liaison between customers, project managers and engineering team from pre-sale to completed delivery of service.
  • Preparing quotations for compliance testing, international approvals and product certifications.
  • Supporting outside sales team for customer quotations.
  • Placing and receiving calls from customers regarding sales/service issues, and making timely introductory and follow up calls/emails upon receipt of request for Quotes (RFQ) and Purchase Orders (PO).
  • Supporting the management of orders, including periodic status/schedule updates for customer’s projects in process, changing orders, invoices, business communications, etc.
  • Following up with customers on initial new orders during testing and/or certification services, and placing additional calls, as needed, until test reports and/or certification are submitted to customers, and customers are completely satisfied.
  • Monitoring certification data base and maintaining certification renewal administration procedures.
  • Responsible for additional assignments, as assigned by Supervisor
  • Understanding and following BACL’s Quality System and Employee Handbook 

Qualifications 

  • AA or AS Degree, plus practical experience strongly preferred
  • Outstanding written and verbal communication skills
  • Excellent attention to detail
  • Ability to succeed in a collaborative, fast-paced environment

Compensation/Benefits

  • Paid company holidays
  • Paid vacation
  • Medical, Dental and Vision Insurance
  • 401k eligibility