Customer Support Administrator

Essential Duties and Responsibilities

• Maintaining existing customer accounts to ensure customer satisfaction with prompt and courteous service.
• Answering customer inquiries – Preparing quotations.
• Be able to compile, edit and process reports and certificates
• Responsible to manage international type of approval projects
• Support and maintain a good work environment, increase productivity levels and keep a positive attitude.
• Provide weekly report, and provide suggestions for continue quality improvement
• Responsible for additional assignments that may be assigned by your supervisor.
• Understand and follow BACL’s Quality System 

Qualifications 

• AA or AS Degree, plus practical experience strongly preferred
• Outstanding written, verbal and interpersonal communication skills
• Excellent attention to detail
• Strong project/time management and organizational skills with the ability to work in a fast-paced, multi-tasking environment coordinating multiple and changing priorities to meet deadlines
• Working knowledge of Microsoft Office Suite
• Friendly presence, helpful attitude, and able to work well with others
• Can speak, read and write in French or Mandarin is a plus

Compensation/Benefits 

• Paid company holidays
• Paid vacation and sick leave
• Medical, Dental and Vision Insurance
• 401k eligibility